We have put together a list of frequent queries by our clients to assist you In case the question you are looking for is not answered below, or is not addressed satisfactorily, please feel free to contact our Customer service Team at [email protected]
WHAT TYPE OF IMAGE EDITING SERVICES DO YOU OFFER?
We have over a decade of experience in providing professional photo editing services such as, post processing of real estate images, image and photo manipulation, digital photo enhancement, raw images conversion, photo restoration, path fixing services, and more.
WHAT EDITING SOFTWARES DO YOU USE?
We use the latest photo editing software such as, Adobe Photoshop, LightRoom, CaptureOne Pro amongst others.
HOW DO I SEND YOU THE IMAGES OR PLACE AN IMAGE EDITING ORDER WITH RETOUCHER STUDIOS?
You could share your images using either of the below
- Upload your images via a web based application i.e WeTransfer, DropBox Link etc
- Sent as an email attachment
- Upload images to a secure FTP server
- WHAT FILE FORMATS DO YOU ACCEPT?
We do not have restriction on file formats. You could send your images for processing in any convenient format or resolution. Also, we can deliver the images in any format like CR2, DNG, GIF, JPEG, NEF, PNG, PSD, RAW, TIFF, etc. as per your requirements.
IS THERE A SIZE LIMIT FOR IMAGE UPLOAD
No, there is no size limit for uploading images. Images up to 2 MB can be uploaded on the form itself, and we create an FTP if the file size exceeds 2 MB.
DO YOU PROVIDE A FREE TRIAL
Yes, we do offer a free trial with no cost obligation. This helps us to understand your desired style of editing. All you need to do is Upload your free trial images alongside instructions with some before or after and leave the rest to us.
WHAT ARE YOUR STANDARD TURN AROUND TIME?
Our Standard turnaround time is 24 hours for our image editing services. However there could be jobs that require additional time depending on their complexity, creativity required, format, size, etc. Rest assured our Customer Service Team will update you with the estimated time required to complete your order.
DO YOU OFFER EXPRESS DELIVERY?
We understand that a few jobs could be required earlier than requested. We offer our Express services at an additional cost for the same. Simply let our Customer service team know that this job is an express job.
HOW DO I STAY CONNECTED DURING THE PROCESSING OF MY ORDER?
We facilitate an open communication and easy accessibility, and keep you updated throughout. Our Customer service team is always available to cater to your requirements. You could stay connected with us via Skype, email & calls.
COULD I SHARE A FEEDBACK OR ASK FOR A REVISION
We encourage our customers to provide feedback so that we can better understand their needs. We save your feedback so that we can take it into account in future orders. We also process minor revisions at no cost obligations
WHAT ABOUT DATA PRIVACY & CONFIDENTIALITY?
We take confidentiality, copyright and privacy very seriously. We would not merge, publish, distribute, sublicense, sell or disseminate images to any third-party.